FAQ

Frequently Asked Questions (FAQ)

Here are some common questions our customers often ask. If you don’t find the answer you’re looking for, feel free to contact us.

1. How can I place an order?

You can place an order directly through our website by adding products to your cart and proceeding to checkout. Follow the prompts to complete your purchase securely.

2. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options displayed at checkout.

3. How long does shipping take?

  • UK orders: Typically 3–7 business days after processing.

  • International orders: Usually 7–21 business days, depending on the destination.
    Please refer to our Shipping Policy for full details.

4. Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping fees and delivery times vary based on your location.

5. Can I change or cancel my order?

If your order has not yet been processed or shipped, we may be able to assist you with changes or cancellations. Please contact us as soon as possible at info@doulagoltd.shop.

6. What is your return policy?

You can return items within 14 days of receipt, provided they are unused, in original packaging, and in resellable condition. Some items are non-returnable for hygiene or customization reasons. Please read our Return and Refund Policy for full details.

7. How do I return an item?

Contact our customer service team at info@doulagoltd.shop or call +44 333 004 7242 with your order number and reason for return. We will provide you with return instructions.

8. When will I receive my refund?

Once we receive and inspect your return, refunds are typically processed within 7–10 business days to your original payment method.

9. What should I do if I receive a defective or incorrect item?

We apologize for any inconvenience. Please contact us immediately with your order number and photos of the item. We will arrange for a replacement or refund as appropriate.

10. How can I contact customer support?

📍 Address: 32 Hallam Road, Beeston, Nottingham, England, NG9 1GH
📞 Phone: +44 333 004 7242
📧 Email: info@doulagoltd.shop